Can I take any action for my dog being injured at the groomer?

Question

My dog was injured while at the groomers on Saturday. Upon taking her to the vet today, it was discovered that when clipping her nails, they clipped a blood vessel in her paw pad. I want to know if the vet bills are the only thing I can pursue, or if I can seek punitive damages as well.

Utah, USA

Answer

I hope your dog makes a full recovery. People who believe that a groomer’s negligence caused harm to their animal can sue to try to get compensated. If the groomer had insurance and/or if the groomer acknowledges liability, it may be possible to settle the claim without the necessity of litigation. A demand letter or simply asking for compensation may resolve the dispute.

More than just veterinary expenses can be pursued, such as reimbursement for the groomer’s fee, ancillary expenses related to treating the injured dog (bandages, transportation to and from the veterinarian, etc.). Courts do not generally award money for emotional distress when an animal is negligently injured or killed, but such damages may still be pursued. While punitive damages can also be sought when an animal is injured or killed, punitive damages are not typically awarded unless it can be demonstrated that the conduct alleged was intentional or grossly negligent. Utah’s law states, in part, that punitive damages may be awarded for “willful and malicious or intentionally fraudulent conduct or conduct that manifests a knowing and reckless indifference toward, and a disregard of, the rights of others.”

Complaints about groomers may also be made with consumer protection agencies and better business bureaus. Some municipalities require groomers to obtain permits and adhere to standards. In these municipalities, complaints may be made to the licensing agency too.